Frequently Asked Questions
General Information
If you need a sales receipt, please call us at 866.869.6686
MOBI rebates will be sent after the phone has been active on the line for 8 weeks.
Sales tax is dictated off the shipping address. Sales tax includes State, Local, County, and City tax charges.
Tax will not be known until the order is placed.
Shipping Information
There are 2 UPS shipping options.
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Overnight shipping ($12) will ensure delivery of your device in 1-2 business days.
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Standard shipping ($0) will take 3-5 business days
No deliveries will be made on Saturday or Sunday.
* All shipping dates are dictated off device availability.
All devices are shipped to residential addresses via UPS. We cannot ship to Sprint Stores.
Rebate Information
The current Sprint Mail-In rebate form can be found on the phones page, next to the device you ordered.
Order Status
You can check the status of your order here.
Porting Information
You can check to see if your number can be ported by contacting us at 888.545.2583
If the number is eligible to be ported, you can port any number to your Sprint Device
We schedule all porting dates 7-14 days from the order date, to eliminate service interruption. This will allow you to receive the device before your number is ported.
If you would like to port your number before the assisned transfer date, you may do so by contacting the porting deparment at 888-211-4727.
To transfer your existing number from another carrier, you will be prompted to provide the current carrier, phone number, current carrier account number, full name on bill, and your current carrier account password (last 4 digits of account holders Social Security Number will suffice). This information is required to inform your current carrier that Sprint has been authorized to port the number.
If you place an order and the number can not be transferred, you will be contacted before your order is placed.
